Last Updated: 13 September 2026

Welcome to MyTee. We want you to have a smooth and satisfying shopping experience. This Refund and Returns Policy explains when products purchased from MyTee may be returned, exchanged, replaced, or refunded.

By placing an order through our website, you agree to the terms described below.

1. About MyTee

MyTee is an online store offering T-shirts and other lifestyle products, including custom and printed products.

Website: https://mytee.avikdutta.com/
Location: Jagadishpur, Howrah, West Bengal, India
Phone: +91 75017 13182
Email: helloavik1@gmail.com

2. General Return Policy

We accept returns or replacement requests only for products that are eligible under the conditions described in this policy.

A product may be eligible for return or replacement if:

• The product was delivered damaged.
• The product is defective or has a manufacturing defect.
• The wrong product, size, colour, or variant was delivered due to an error on our part.
• The product received is materially different from the product ordered.
• The product has a printing or production defect.
• The product qualifies for return according to the applicable product listing.

Products that are correctly supplied and have been customized according to the customer’s specifications may not be eligible for return simply because the customer has changed their mind.

3. Custom and Personalized Products

Because customized products are produced according to the customer’s selected design, text, image, colour, size, or other specifications, custom-made products are generally non-returnable and non-refundable for reasons such as change of mind, incorrect personal preference, or incorrect information supplied by the customer.

Before placing a custom order, customers should carefully verify:

• Design
• Text and spelling
• Uploaded image
• Product type
• Size
• Colour
• Quantity
• Other customization details

However, if a custom product arrives damaged, defective, incorrectly printed, or substantially different from the approved/order specifications due to an error on our part, please contact us for a possible replacement or refund.

4. Return/Replacement Eligibility

To request a return or replacement, the following conditions generally apply:

1. The request must be submitted within 7 days of delivery.
2. The product must be unused and, where applicable, unwashed.
3. The product should be in its original condition.
4. Original packaging, tags, labels, and accessories should be retained where applicable.
5. The customer must provide the order number.
6. For damaged, defective, or incorrect products, clear photographs or videos may be requested.
7. The product must pass our inspection after it is received.

We reserve the right to reject a return request if the product does not meet the applicable eligibility conditions.

5. Damaged Products

Please inspect your package when it is delivered.

If the product arrives visibly damaged, please contact us as soon as possible and preferably within 48 hours of delivery.

Please provide:

• Order number
• Photographs of the package
• Photographs of the damaged product
• A short video, where appropriate
• A description of the problem

Do not dispose of the product or packaging until the issue has been reviewed.

After verification, we may offer a replacement, refund, or another appropriate resolution.

6. Wrong Product or Wrong Variant

If you receive a product that is different from what you ordered, such as:

• Wrong T-shirt
• Wrong size
• Wrong colour
• Wrong product variant
• Wrong printed design

please contact us within 7 days of delivery.

If the error is confirmed to be from MyTee, we may arrange a replacement or provide an appropriate refund.

7. Defective or Printing-Related Issues

If a product has a manufacturing defect, major printing defect, or other production-related problem, please contact us within 7 days of delivery.

Examples may include:

• Major printing damage
• Significant printing misalignment
• Manufacturing defect
• Severe stitching defect
• Product materially different from the ordered specification

Minor differences in colour, printing appearance, or product texture may occur because of differences between screens, lighting, printing processes, and materials. Such minor variations may not necessarily qualify as defects.

8. Incorrect Size Ordered by Customer

Customers are responsible for selecting the correct size before placing an order.

Please check the available size chart and product information before purchasing.

If the wrong size was selected by the customer, the product may not be eligible for return or refund, particularly where the item is customized or made specifically according to the customer’s order.

If a wrong size is supplied due to an error by MyTee, please contact us within 7 days of delivery.

9. Change of Mind

We generally do not accept returns or refunds simply because:

• You changed your mind.
• You no longer want the product.
• You selected the wrong design.
• You selected the wrong colour.
• You selected the wrong size.
• You entered incorrect customization information.
• You do not like the design after receiving the product.

This restriction is especially applicable to customized and personalized products.

Nothing in this policy is intended to exclude any consumer right that cannot legally be excluded under applicable law.

10. Non-Returnable Products

The following products may generally be non-returnable:

• Customized or personalized products
• Products printed according to customer-provided artwork or instructions
• Products that have been washed or used
• Products damaged after delivery due to customer handling
• Products without required original tags or packaging
• Products altered or modified by the customer
• Products returned after the applicable return period
• Products returned for reasons not covered by this policy

Where applicable law provides a consumer remedy, such rights will continue to apply.

11. How to Request a Return or Replacement

To request a return, replacement, or refund, contact us at:

Email: helloavik1@gmail.com
Phone: +91 75017 13182

Please include:

• Full name
• Order number
• Date of purchase
• Product name
• Reason for the request
• Photographs/videos of the product, if applicable

Our team will review the request and inform you about the next steps.

Please do not send a product back to us without receiving return instructions from MyTee.

12. Return Shipping

If the return or replacement is required because of an error attributable to MyTee, such as receiving a defective, damaged, or incorrect product, MyTee may arrange or reimburse reasonable return shipping costs, subject to verification.

If a return is accepted for another reason where return shipping is applicable, the customer may be responsible for the return shipping cost.

Return shipping arrangements will be communicated to the customer after the return request is reviewed.

13. Inspection of Returned Products

Returned products may be inspected before a replacement or refund is approved.

The inspection may verify:

• Product condition
• Manufacturing defects
• Printing defects
• Order details
• Product/variant supplied
• Whether the product was used, washed, altered, or damaged after delivery

Approval of a return request does not automatically guarantee a refund until the returned product has been reviewed where inspection is required.

14. Refund Eligibility

If a refund is approved, the refund will normally be issued for the eligible amount actually paid for the returned product.

Depending on the circumstances, shipping charges, discounts, promotional benefits, or other amounts may be treated according to the applicable terms of the order and applicable law.

If the issue is caused by an error on our part, we will make reasonable efforts to provide an appropriate remedy.

15. Refund Processing Time

Once a refund is approved, we will initiate the refund through the applicable payment method or another appropriate method.

The time taken for the amount to appear in your bank account, card account, UPI account, or other payment method may depend on the payment provider, bank, or financial institution.

MyTee cannot guarantee the exact processing time controlled by third-party financial institutions.

16. Refunds for Cancelled Orders

If an order is cancelled before production or dispatch and the cancellation is accepted by MyTee, an eligible refund may be processed.

However, cancellation may not be possible once:

• The product has entered production;
• A customized product has already been printed/manufactured;
• The order has been packed; or
• The order has been shipped.

Customized products may therefore become non-cancellable once production has started.

17. Order Cancellation

Customers may contact us as soon as possible if they wish to cancel an order.

Cancellation requests will be reviewed based on the current status of the order.

If the order has already been produced or dispatched, cancellation may not be possible.

18. Exchanges

Product exchanges may be offered only where applicable and subject to:

• Product availability
• Product condition
• Return eligibility
• The nature of the issue
• Applicable product-specific terms

Customized products generally cannot be exchanged simply because of a change of mind or incorrect customer-provided specifications.

19. Products Damaged After Delivery

MyTee may not accept a return, replacement, or refund for damage caused after delivery due to:

• Washing incorrectly
• Improper use
• Exposure to unsuitable chemicals
• Physical damage
• Alteration
• Ironing or printing damage caused by improper care
• Normal wear and tear
• Failure to follow product care instructions

Where relevant, customers should follow the care instructions supplied with the product.

20. Promotional and Sale Products

Products purchased during special promotions, discounts, clearance sales, or other promotional campaigns may be subject to additional return or refund conditions.

Any product-specific return conditions displayed at the time of purchase will apply in addition to this policy, subject to applicable law.

21. Refunds for Unavailable or Cancelled Orders

If MyTee is unable to fulfil an accepted order because the product becomes unavailable or due to another issue attributable to MyTee, we may cancel the affected order and provide an eligible refund.

The refund will be processed through the applicable payment method or another suitable method.

22. Delivery Refusal or Failed Delivery

If an order is returned to MyTee because the customer:

• Refuses delivery,
• Provides an incorrect or incomplete address,
• Is unavailable to receive the order after repeated delivery attempts, or
• Does not accept the shipment,

any refund or re-shipment will be considered based on the circumstances of the order.

Additional shipping or re-delivery charges may apply where appropriate.

23. Fraudulent or Abusive Return Requests

MyTee reserves the right to investigate unusual, repeated, fraudulent, or abusive return and refund requests.

We may restrict or refuse future returns where there is reasonable evidence of:

• Fraudulent activity
• Repeated misuse of the return policy
• False damage claims
• Product substitution
• Intentional product damage
• Other abusive behaviour

This does not affect any consumer rights available under applicable law.

24. Product-Specific Return Conditions

Certain products may have specific return, replacement, warranty, or refund conditions.

Customers should review the product description and applicable terms before placing an order.

If there is a conflict between this general policy and a legally applicable product-specific condition, the applicable law will prevail.

25. Consumer Rights

This policy is intended to provide clear information about MyTee’s return and refund process.

Nothing in this policy is intended to limit, remove, or override any mandatory rights or remedies available to consumers under applicable Indian law.

MyTee will handle eligible complaints and consumer requests in accordance with applicable laws and regulations.

26. Policy Changes

MyTee may update this Refund and Returns Policy from time to time to reflect changes in:

• Products and services
• Business practices
• Payment and delivery processes
• Legal or regulatory requirements

The updated policy will be published on this website with a revised “Last Updated” date.

27. Contact Us

If you have questions about a return, replacement, cancellation, or refund, please contact us:

MyTee
Jagadishpur, Howrah, West Bengal, India

Phone: +91 75017 13182
Email: helloavik1@gmail.com
Website: https://mytee.avikdutta.com/

We recommend contacting us as soon as possible if there is an issue with your order so that we can review it and determine the appropriate resolution.

Important Notice

This Refund and Returns Policy is a professional website-policy draft prepared for MyTee. It should be reviewed by a qualified Indian legal professional before publication, particularly if MyTee’s business structure, payment providers, manufacturing/fulfilment arrangements, return period, or consumer rights obligations differ from the assumptions in this policy.