Shipping & Delivery Policy

Last Updated: 13 September 2026

Welcome to MyTee.

This Shipping & Delivery Policy explains how orders placed through the MyTee website are processed, shipped, delivered, tracked, and handled in case of delays or delivery-related issues.

By placing an order on MyTee, you agree to the terms described in this policy.

1. About MyTee

MyTee is an online shopping platform offering T-shirts, custom T-shirts, bags, hats, shoes, and other lifestyle products.

Website: https://mytee.avikdutta.com/
Location: Jagadishpur, Howrah, West Bengal, India
Phone: +91 75017 13182
Email: helloavik1@gmail.com

2. Shipping Availability

MyTee currently provides shipping services across India.

Shipping availability may depend on the delivery address, courier service availability, product type, and other logistical factors.

Some remote or difficult-to-service locations may require additional delivery time or may not be serviceable by our available courier partners.

If a particular location cannot be serviced, we will make reasonable efforts to inform the customer.

3. Free Shipping

MyTee currently advertises free shipping across India.

However, shipping terms may vary depending on the product, order value, promotional campaign, location, or other applicable conditions.

The applicable shipping charge, if any, will be displayed during the ordering or checkout process before the order is completed.

4. Order Processing Time

After an order is successfully placed and payment is confirmed, MyTee will begin processing the order.

Orders are generally processed within:

1–3 business days

Processing time may be longer for:

• Custom T-shirts
• Personalized products
• Products requiring printing or manufacturing
• Large or bulk orders
• Orders placed during sales or promotional periods
• Orders placed during holidays or unusually high order volumes

Processing time is separate from shipping and delivery time.

5. Custom Product Processing

Custom and personalized products may require additional production time because they are created according to the customer’s selected design, artwork, text, size, colour, or other specifications.

Before placing a custom order, customers should carefully verify all customization details.

Once production has started, changes or cancellations may not be possible.

6. Estimated Delivery Time

After an order has been dispatched, the estimated delivery time is generally:

• Metro and major cities: approximately 2–5 business days
• Other locations: approximately 3–7 business days
• Remote or difficult-to-service locations: approximately 5–10 business days or longer

These are estimated timeframes only and are not guaranteed delivery dates.

Actual delivery time may vary depending on the destination, courier service, weather, holidays, transportation conditions, and other factors beyond our reasonable control.

7. Delivery Timeline

The estimated delivery timeline generally consists of:

Order Confirmation → Processing/Production → Packing → Dispatch → Transit → Delivery

For custom products, the production stage may take additional time before dispatch.

The delivery estimate should therefore be considered from the date the order is dispatched, unless otherwise stated on the product or checkout page.

8. Order Confirmation

After placing an order, customers may receive an order confirmation through the contact information provided during checkout.

Customers should carefully review:

• Name
• Delivery address
• Phone number
• Email address
• Product
• Size
• Colour
• Quantity
• Customization details

If you notice an error, contact MyTee as soon as possible.

We cannot guarantee that an address or order detail can be changed after processing or dispatch has started.

9. Shipping Confirmation

Once an order has been dispatched, customers may receive shipping or tracking information where tracking is available.

The tracking information may include:

• Courier/service provider
• Tracking number
• Shipment status
• Estimated delivery information

Tracking updates are controlled by the applicable courier or logistics provider and may not appear immediately after dispatch.

10. Track Your Order

If tracking is available for your order, you can use the tracking information provided by MyTee or the applicable courier service.

If you have not received tracking information after the expected processing period, please contact us.

Email: helloavik1@gmail.com
Phone: +91 75017 13182

Please include your order number when contacting us about an order.

11. Delivery Attempts

Courier partners may make one or more attempts to deliver your order.

Please ensure that:

• The delivery address is correct.
• The provided phone number is reachable.
• Someone is available to receive the package where required.
• Any delivery instructions are accurate.

If delivery cannot be completed because the customer is unavailable or cannot be contacted, the courier may attempt delivery again or return the package to the sender.

12. Incorrect or Incomplete Address

Customers are responsible for providing a complete and accurate delivery address.

This should include, where applicable:

• Full name
• House/flat number
• Street/locality
• City/town
• District
• State
• PIN code
• Valid phone number

MyTee is not responsible for delivery failure caused by an incorrect, incomplete, or outdated address supplied by the customer.

If an order is returned because of an incorrect address, additional shipping or re-delivery charges may apply where applicable.

13. Delivery Delays

Although we make reasonable efforts to deliver orders within the estimated timeframe, delivery may occasionally be delayed because of circumstances outside our control.

Possible causes include:

• Courier delays
• Weather conditions
• Natural disasters
• Transportation disruptions
• Public holidays
• Festivals and peak shopping periods
• High order volumes
• Strikes or logistical disruptions
• Incorrect address information
• Remote-location delivery
• Government restrictions
• Other unforeseen circumstances

A delivery delay does not automatically qualify an order for cancellation or refund unless required under applicable law or otherwise agreed by MyTee.

14. Delayed Orders

If your order has not arrived within the expected delivery timeframe, please contact MyTee.

We may contact the courier or logistics partner to investigate the shipment status.

Customers should provide:

• Order number
• Name used for the order
• Delivery address
• Contact number
• Tracking number, if available

We will make reasonable efforts to assist in locating the shipment.

15. Lost Shipments

If a shipment appears to be lost during transit, please contact us.

MyTee may investigate the shipment with the relevant courier or logistics provider.

If the shipment is officially confirmed as lost, MyTee may provide an appropriate resolution, which may include:

• Replacement, where possible;
• Re-shipment; or
• Refund of the eligible amount.

The final resolution may depend on product availability, order status, payment status, courier investigation, and applicable law.

16. Damaged Package at Delivery

Customers are encouraged to inspect the package when it is delivered.

If the package appears significantly damaged, customers should:

1. Take photographs of the package before opening it.
2. Record a video of the package opening where possible.
3. Check the product immediately.
4. Contact MyTee as soon as possible.

Please retain the original packaging until the issue has been reviewed.

For damaged products, please also refer to our Refund and Returns Policy.

17. Wrong Product Delivered

If you receive a product different from what you ordered, please contact MyTee within 7 days of delivery.

Please provide:

• Order number
• Photographs of the received product
• Photographs of the packaging/shipping label
• Description of the issue

If the error is confirmed to be attributable to MyTee, we may arrange a replacement or another appropriate resolution.

18. Custom Product Delivery

Custom products may take longer to process because they may require design verification, printing, production, quality checking, and packaging before dispatch.

Customers should carefully review their custom order details before completing the purchase.

Once the custom product has entered production, cancellation or modification may not be possible.

19. Bulk Orders

Bulk or large-volume orders may require additional processing and production time.

The delivery schedule for bulk orders may be separately communicated to the customer depending on:

• Quantity
• Product type
• Customization requirements
• Production capacity
• Delivery destination

Customers placing bulk orders should contact MyTee before ordering if they require delivery by a specific date.

20. Delivery to Remote Locations

Orders to remote, rural, island, mountainous, or otherwise difficult-to-service locations may require additional delivery time.

Courier availability may also vary by PIN code.

If a courier cannot deliver to a particular location, MyTee may contact the customer to discuss an alternative delivery arrangement where possible.

21. Cash on Delivery

If Cash on Delivery (COD) is offered for a particular order, product, or location, the availability and applicable conditions will be displayed during checkout.

COD may not be available for all products, locations, order values, or customized products.

MyTee may restrict COD availability where necessary to prevent fraudulent or abusive orders.

22. Shipping Charges

Any applicable shipping charges will be displayed during checkout before the customer completes the purchase.

Shipping charges may depend on:

• Delivery location
• Product type
• Order value
• Order quantity
• Promotional offers
• Courier availability
• Special delivery requirements

Where free shipping applies, the applicable conditions will be communicated on the website or checkout page.

23. Multiple Products in One Order

If an order contains multiple products, MyTee may ship the products together or in separate packages depending on:

• Product availability
• Product type
• Warehouse/fulfilment arrangements
• Customization requirements
• Courier logistics

If products are shipped separately, the customer may receive separate tracking information.

24. Failed Delivery and Returned Shipments

A shipment may be returned to MyTee if:

• The address is incorrect or incomplete.
• The customer refuses delivery.
• The customer cannot be contacted.
• The courier is unable to complete delivery after reasonable attempts.
• The delivery location is not serviceable.
• Other circumstances prevent successful delivery.

If an order is returned to MyTee, the customer should contact us to discuss the available options.

Additional shipping or re-delivery charges may apply where the failed delivery resulted from information or circumstances attributable to the customer.

25. Order Cancellation Before Dispatch

Customers who wish to cancel an order should contact MyTee as soon as possible.

Cancellation may be possible only if the order has not entered production, packing, or dispatch.

For customized products, cancellation may not be possible once production has started.

Any approved refund will be handled according to our Refund and Returns Policy.

26. Delivery Date Requests

If you require delivery by a specific date, please contact MyTee before placing the order.

Specific delivery dates cannot always be guaranteed because delivery depends on courier schedules, destination, production time, and other logistical factors.

For custom or bulk orders, customers should allow sufficient time for production and delivery.

27. Product Availability and Dispatch

If a purchased product becomes unavailable or cannot be fulfilled within a reasonable period, MyTee may contact the customer regarding the order.

Depending on the circumstances, we may offer:

• An alternative product;
• A revised delivery schedule; or
• An eligible refund.

28. Customer Responsibilities

Customers are responsible for:

• Providing accurate delivery information.
• Providing a valid phone number.
• Checking order details before payment.
• Being available to receive the shipment where necessary.
• Following courier delivery instructions.
• Reporting delivery problems promptly.
• Keeping tracking information available until delivery is completed.

29. Contact Us About Shipping

For shipping, delivery, tracking, or order-related questions, contact us:

MyTee
Jagadishpur, Howrah, West Bengal, India

Phone: +91 75017 13182
Email: helloavik1@gmail.com

When contacting us, please include your order number so that we can assist you more quickly.

30. Changes to This Shipping Policy

MyTee may update this Shipping & Delivery Policy from time to time to reflect changes in:

• Shipping services
• Courier partners
• Delivery areas
• Processing times
• Business practices
• Legal or regulatory requirements

The updated policy will be published on this website with a revised “Last Updated” date.

31. Important Notice

Delivery estimates provided by MyTee are intended as reasonable estimates and are not guaranteed delivery dates unless expressly stated otherwise.

Nothing in this Shipping & Delivery Policy is intended to exclude or restrict any consumer rights or remedies that cannot legally be excluded under applicable Indian law.

This policy should be read together with MyTee’s Refund and Returns Policy, Privacy Policy, and Terms & Conditions.

MyTee
Your Design, Your T-Shirt.

Website: https://mytee.avikdutta.com/
Email: helloavik1@gmail.com
Phone: +91 75017 13182
Location: Jagadishpur, Howrah, West Bengal, India